Once a website is live, it marks the beginning of your business in a new light. And to continue with the
support you are providing your customers through your website, you need to maintain it and update all the
useful information from time to time. There are a bundle of website maintenance company in delhi but we DI
Infotech are known as the best service providers in India.
DI Infotech brings its website maintenance services that are carried out by the highly skilled professional
team to give you and your website visitors a seamless experience. Whether your website is an information
based simple static website or a heavy dynamic e-commerce website, our team makes sure that all the pages
are running smoothly, and the information collected in the forms reaches you intact.
THIS SYSTEM WILL ENABLE YOU TO:
- Record new AMC Contracts in the system
- AMC Reminders will be generated as per scheduled frequency monthly/quarterly etc.) and Service Requests
will be ssigned to the service engineers.
- When next year AMC is due AMC invoice can be generated by the system.
- Alerts for Renewal of Contract/AMC after Warranty Expiration.
- Once an AMC call (preventive maintenance) is finished by a service engineer it will be recorded in the
system.Expiration
AMC MANAGEMENT MODULE
Following major features will be the part of this system:
- AMC Reminders will be generated as per scheduled frequency (monthly/quarterly etc.) and service request
can be assigned to the service engineers.
- Once an AMC call (preventive maintenance) is finished by a service engineer it will be recorded in the
system.
- When next year AMC is due AMC invoice can be generated by the system.
- AMC invoice can be prorated for the partial financial year.
- One AMC invoice per machine will be generated. AMC can be for 1/2/3 years.
- Date of preventive maintenance done, service engineer,signed by,and comments etc. will be recorded in
the system.
TECHNICAL SUPPORT TICKETING SYSTEM
Following major features will be the part of this sub-system:
- Any technical issue regarding equipment will be recorded in the system and new service request/ticket
will be opened.
- Technical support tickets can be assigned to the service engineers by central office or the regional
manager.
- Anytime open tickets can be tracked by time and for how long open.
- Once ticket is handled, it will be closed in the system with details of what was fixed.
