AMC Management and Technical Support Ticketing System

DI Infotech has built AMC Management and Technical Support Ticketing System on a standard, non-proprietary Web-based architecture. With this system companies can automate the process & management of AMC handling and preventive maintenance of their equipment's. TIS system will be able to record the AMC renewal date, AMC billing record, AMC call management and Non AMC technical support calls. The system will also provide MIS reports for the management to control the entire AMC operations and increase their revenue by not losing out any of the single AMC.

THIS SYSTEM WILL ENABLE YOU TO:

  • Record new AMC Contracts in the system
  • AMC Reminders will be generated as per scheduled frequency monthly/quarterly etc.) and Service Requests will be ssigned to the service engineers.
  • When next year AMC is due AMC invoice can be generated by the system.
  • Alerts for Renewal of Contract/AMC after Warranty Expiration.
  • Once an AMC call (preventive maintenance) is finished by a service engineer it will be recorded in the system.Expiration

AMC MANAGEMENT MODULE

Following major features will be the part of this system:

  • AMC Reminders will be generated as per scheduled frequency (monthly/quarterly etc.) and service request can be assigned to the service engineers.
  • Once an AMC call (preventive maintenance) is finished by a service engineer it will be recorded in the system.
  • When next year AMC is due AMC invoice can be generated by the system.
  • AMC invoice can be prorated for the partial financial year.
  • One AMC invoice per machine will be generated. AMC can be for 1/2/3 years.
  • Date of preventive maintenance done, service engineer,signed by,and comments etc. will be recorded in the system.

TECHNICAL SUPPORT TICKETING SYSTEM

Following major features will be the part of this sub-system:

  • Any technical issue regarding equipment will be recorded in the system and new service request/ticket will be opened.
  • Technical support tickets can be assigned to the service engineers by central office or the regional manager.
  • Anytime open tickets can be tracked by time and for how long open.
  • Once ticket is handled, it will be closed in the system with details of what was fixed.